FAQAn overview of the most frequently asked questions

Subscription

If you want to make videos accessible on a regular basis, we recommend that you take out a subscription. This gives you more options that make it even easier to work with scribit.pro.

You can change your password at any time by visiting your account profile. The password must be at least 12 characters long. Use upper- and lower-case letters, numbers, and characters such as ! $ % ^ & ) to make it stronger. To guarantee the security of our platform, you must use a strong password.

Account

If you want to make videos accessible on a regular basis, we recommend that you take out a subscription. This gives you more options that make it even easier to work with scribit.pro.

If you make videos accessible more often, it is advisable to take out a subscription. This gives you more options to make it even easier to work with scribit.pro.

You can send us an e-mail with your question or request via support@scribit.pro. We strive to reply to your e-mail within 1 (business) day.

We would certainly like to hear from you when you have ideas about ways in which we can make our services even better. Please send us an e-mail with your suggestions, and we will get to work on it.

When you try to log in to scribit.pro while using the Safari browser, you will most likely see a pop-up appear. After you click on ‘agree’ in the pop-up, you should be able to log in as usual.

Just using your first and last name, and an e-mail address, you can already create a free log-in option on our log-in page. Choose a password of your liking and get to work right away once the log-in option has been activated. If you wish to take out a subscription as well, please visit our store to activate one. An account will be automatically created for you.

You can customize your subscription on the ‘My profile’ page. On this page, you can view your current subscription and change it directly if you wish. If this affects the monthly/annual fee you are paying, this will immediately be taken care of, too.

We have an extensive privacy policy, which can be consulted on our website.

If you would like to terminate your account, please send us an e-mail. We will then process the termination request and send you confirmation by e-mail as soon as your account has been terminated.

Audio description

We use standard rules that are discussed in the tutorials in our online academy, as well as in the manual that is available online.

Scribit.pro is currently only available in Dutch and English. It is possible to add more languages, so please let us know if you want to create audio description in other languages. We will then figure out together if this is a language we can add.

You cannot make the voice speak faster, so you will need to be creative in your description. It often works to make the sentence a little shorter. If it really does not fit, it is better to leave out the description than, for example, to use only half a (staccato) sentence (like ‘man walks’).

Audio description is a technique for making movies, videos, and television programs accessible to people with a visual impairment. When nobody is speaking, a voice describes what is happening on screen.

Audio description is used to translate visual information into spoken language, so that people with a visual impairment know what is happening in the video. However, other people can benefit from audio description to better understand what is going on in a video, too, as extra information is provided about facial expressions, emotions and the time or chronology of the story.

Since the audio description is read out loud by a computer voice, differences in intonation or emphasis may occur. It often helps the pronunciation when you spell the word differently (phonetically, for example). However, irregular pronunciation cannot always be prevented.

When you upload a new video via the Dashboard, you are given the option to select a male or a female voice. After that, switching is no longer possible. This is because there is a difference in pronunciation between the male and female voice. If you would switch voices along the way, all ’”AD” fields would have to be timed all over. Consequently, we only offer the choice of voices at the start of the process.

Our online academy includes different tutorials to help you create audio descriptions. We also offer regular in-house training courses during which we give you extra tips and help you improve your skills under the guidance of our PRO's.

If you have sufficient space to describe the text that is shown, that is definitely recommended. It is visual information, after all. If you also need to describe other visual information, consider which information is most important to be able to follow the story properly.

The MP3 file you downloaded contains the audio description, not the audio of the video. Therefore, if your video does not immediately begin with audio description, it may seem like the MP3 file does not produce sound. Jump to the moment in the video where the first audio description field has been inserted. You should be hearing sound now.

If you are using the YouTube widget, you can turn down the sound of the video, so that you can hear the audio description better. It is also possible to adjust this for each AD field in the editor by using the Mute button.

No, you do not need a microphone. The audio description uses a computer voice. Your audio description is entered into the editor as written text and then read by the computer.

Editor

We only need the video to determine the timing of the audio description and subtitles. The accessibility files are then delivered separately and do not need to be merged with the original audio or video. That is why we prefer not to work with the original video. A YouTube link will suffice.

If your video already has subtitles, you can use scribit.pro to generate an audio description or text alternative. However, the text alternative will only contain the audio description and not the subtitles. This is because the subtitles are part of the original video and inaccessible to us. If you do want the subtitles to be visible in the text alternative, we can help you upload the existing subtitles to your video.

The MP3 file you downloaded contains the audio description, not the audio of the video. Therefore, if your video does not immediately begin with audio description, it may seem like the MP3 file does not produce sound. Jump to the moment in the video where the first audio description field has been inserted. You should be hearing sound now.

It is possible to submit your original video, but this generally means sending us a large file. We have set up a WeTransfer environment for this purpose. Upon receiving the video, we will save it in a private YouTube channel so we can work with it. This way, the platform does not become overwhelmed with data.

Subtitles

You will need to change the sentence while making sure that the subtitle still matches the spoken word as much as possible. For example, you could leave out certain adjectives if that does not change the essence of what is said.

When you are creating subtitles for people with a hearing impairment, you do not just include the dialogue, but also other important sound information, such as ambient sounds that are relevant to the story, the names of speakers, background music that enhances the atmosphere, or sounds that are audible off-screen.

Our online academy includes different tutorials to help you create subtitles. We also offer regular in-house training courses during which we give you extra tips and help you improve your skills under the guidance of our PRO's.

Since scribit.pro subtitles do not translate dialogue, but only convert spoken words into text, it is not necessary to include text that is visible in the image. After all, people with a hearing impairment can themselves read this text.

You do not need to include the audio description in your subtitles. After all, audio description describes images that are already visible to someone with a hearing impairment.

If your video already has subtitles, you can use scribit.pro to generate an audio description or text alternative. However, the text alternative will only contain the audio description and not the subtitles. This is because the subtitles are part of the original video and inaccessible to us. If you do want the subtitles to be visible in the text alternative, we can help you upload the existing subtitles to your video.

We strongly advise against this, as it reduces the readability of the subtitles. Long compound words are an exception.

We strongly advise against this, as it reduces the readability of the subtitles.

The current version supports subtitling in Dutch and English. Other languages are not yet supported.

Accessible videos

The platform is managed by an ISO27001-certified party. We also use secure channels and file encryption. In other words, your files are certainly safe with us. You can read more about this in our Terms and Conditions.

Everyone who views your video will be watching the same video. The accessible player allows you to add certain aids to your video. Via subtitles or audio description, the images can then be experienced by everyone.

Scribit.pro does support Google Chrome, Safari and Firefox, and does not support Microsoft Internet Explorer and Edge. It works best with Google Chrome.

We only need the video to determine the timing of the audio description and subtitles. The accessibility files are then delivered separately and do not need to be merged with the original audio or video. That is why we prefer not to work with the original video. A YouTube link will suffice.

The scribit.pro software is designed specifically to add audio description and subtitles to your video yourself. However, if you find this difficult, our PRO's can to it for you.

Without permission from the creator, an original work may not be modified. Adding subtitles or audio description is considered a modification. When you are using scribit.pro, you are automatically giving us permission to modify your work in this way.

People with a visual impairment often use special software that can read aloud written texts. By making your video accessible, this is no longer necessary, and they can enjoy your video just like everyone else.

Can't find the answer you need?

We hope that this overview of the most frequently asked questions has provided you with the answer you need. If your question is not included in this overview, please feel free to contact us. We are happy to help.

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