Frequently asked questions
Ask us anything
How do I change my password?
You can change your password at any time by visiting your account profile. The password must be at least 12 characters long. Use upper- and lower-case letters, numbers, and characters such as ! $ % ^ & ) to make it stronger. To guarantee the security of our platform, you must use a strong password.
What if I forgot my password?
You can easily change your password via the 'forgot password' option.
Do people with a visual impairment use special software, which make them see things that others do not?
People with a visual impairment often use special software that can read aloud written texts. By making your video accessible, this is no longer necessary, and they can enjoy your video just like everyone else.
What about the copyright on my video?
Without permission from the creator, an original work may not be modified. Adding subtitles or audio description is considered a modification. When you are using Scribit.Pro, you are automatically giving us permission to modify your work in this way.
Can I add subtitles/audio description to the video myself?
The Scribit.Pro software is designed specifically to add audio description and subtitles to your video yourself. However, if you find this difficult, our PRO's can do it for you.
Questions on audio description
What is audio description?
Audio description is a technique for making movies, videos, and television programs accessible to people with a visual impairment. When nobody is speaking, a voice describes what is happening on screen.
I can't hear the audio description properly. How do I fix this?
If you are using the YouTube widget, you can turn down the sound of the video, so that you can hear the audio description better. It is also possible to adjust this for each AD field in the editor by using the Mute button.
Should I include text that is visible in the image in the audio description?
If you have sufficient space to describe the text that is shown, that is definitely recommended. It is visual information, after all. If you also need to describe other visual information, consider which information is most important to be able to follow the story properly.
Should an audio description also be included in the subtitles?
You do not need to include the audio description in your subtitles. After all, audio description describes images that are already visible to someone with a hearing impairment.
Questions about captions
Can I add subtitles/audio description to the video myself?
The Scribit.Pro software is designed specifically to add audio description and subtitles to your video yourself. However, if you find this difficult, our PRO's can do it for you.
Can I use abbreviations in subtitles?
We strongly advise against this, as it reduces the readability of the subtitles.
Can I hyphenate words in subtitles if they do not fit on one line?
We strongly advise against this, as it reduces the readability of the subtitles. Long compound words are an exception.
Should I include text that is visible in the image in the subtitles?
Since Scribit.Pro subtitles do not translate dialogue, but only convert spoken words into text, it is not necessary to include text that is visible in the image. After all, people with a hearing impairment can themselves read this text.
Where can I learn how to create subtitles?
Our online academy includes different tutorials to help you create subtitles. We also offer online training courses during which we give you extra tips and help you improve your skills under the guidance of our PRO's.
Questions about subscriptions
How can I change my subscription?
You can customize your subscription on the ‘My profile’ page. On this page, you can view your current subscription and change it directly if you wish. If this affects the monthly/annual fee you are paying, this will immediately be taken care of, too.
How do I create an account?
Just using your first and last name, and an e-mail address, you can already create a free log-in option on our log-in page. Choose a password of your liking and get to work right away once the log-in option has been activated. If you wish to take out a subscription as well, please visit our store to activate one. An account will be automatically created for you.
How do I terminate my account?
If you would like to terminate your account, please send us an e-mail. We will then process the termination request and send you confirmation by e-mail as soon as your account has been terminated.